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Return Policy

1. Damaged or Incorrectly Shipped Item

If an item is received damaged or has been incorrectly shipped by us, please email contact@sssovape.com within forty-eight (48) hours of receiving your package. Please attach a photo of both the item and the packing slip. In the case of incorrectly shipped items, we must receive the item(s) back before resending the correct item. Your order will be considered as correctly closed without any issues if no attempt has been made to contact us within 48 hours.

 

2. Return

  • We will accept a return, within thirty (30) days of purchase, provided the item(s) are in the same condition as when they left our warehouse and are unused, unopened, and in their original packaging (this policy does not apply to any items designated non-returnable on our website). Please contact contact@sssovape.comto arrange a return.
  • You will be provided with a shipping address. You are responsible for all shipping and handling charges on returned items and you bear the risk of loss or damage during shipment, so we recommend you use a trackable delivery service and consider insuring your shipment. Please take care to address the package exactly as instructed. 
  • When we receive an item back, it will be inspected, and you will receive an email to let you know that we have received it and notifying you of approval or rejection of your refund. If approved, we will refund the purchase price, less the original shipping & handling costs.

 

3. Defective or Faulty Device

If your device develops a fault within thirty (30) days of you receiving it, please email contact@sssovape.com and attach a photo or video of the fault. We will then provide you with further instructions.

 

4. Types of products not covered under our 30-Day Warranty:

  • Disposable Vape
  • Replacement Pods
  • Rechargeable Batteries

5. Refunds


Refunds are processed within approximately ten (10) business days of us receiving the item(s). Your refund will be credited back to the same payment method used to make the original purchase on the Website. 

 

We will not refund any products designated as non-returnable on this website.